Common reasons patients contact us
- Planned admissions requiring eligibility verification
- Emergency admissions with subsequent insurer notification
- Preauthorization document coordination
- Clarification of approved, excluded and patient-payable items

GIC empanelment and insurance helpdesk
ESHA Multispeciality Hospital LLP is GIC empanelled under number 1000297. The insurance desk helps eligible patients understand documents and preauthorization, but cashless approval is determined by the insurer or TPA.
When to seek emergency care
Relevant ESHA team
Provider availability and OPD timings must be confirmed before travelling.
Major Sandeep Unnikrishnan Road, Attur Layout, Yelahanka New Town, Bengaluru 560064
Patient questions
No. Call with the insurer, TPA and policy details. The insurance desk must confirm the active arrangement and proposed treatment eligibility.
Commonly requested items include policy or e-card, government identification, doctor’s advice and previous reports. Exact requirements vary.
Urgent clinical care should not be delayed. Insurance notification and authorization are processed as soon as practical.
Not necessarily. Exclusions, limits, non-payable items, co-payments and deductions may remain the patient’s responsibility.
Consultant Physician • Last reviewed 12 September 2026