Patient rights and responsibilities

Your rights

• Respectful care without discrimination.
• Information about your condition, proposed care, material risks, alternatives and expected costs in understandable language.
• Participation in decisions and the opportunity to ask questions.
• Consent before procedures, except where law permits emergency treatment.
• Privacy and confidentiality of medical information, subject to lawful disclosures.
• Access to records and discharge information according to applicable procedure.
• Information about the identity and role of people involved in your care.
• A way to raise concerns without affecting appropriate care.

Your responsibilities

• Provide complete and accurate health, medicine, allergy and insurance information.
• Ask questions when instructions are unclear.
• Follow agreed care instructions or explain when you cannot.
• Treat staff, patients and visitors respectfully.
• Follow hospital safety, infection-control and visitor policies.
• Meet financial obligations not covered by an insurer or scheme.

Concerns and grievances

Please speak with the treating team or hospital administration. You may also call the main hospital number below or submit a written concern at reception. ESHA will direct it to the responsible officer.